Terms of service
All products provided by the staff of The Cheesecake Boutique are subject to the following terms and conditions.
Ingredients
All items may contain, or come into contact with, soy, wheat, dairy, nuts, or other allergens. It is the responsibility of the Customer to inform us prior to the confirmation of their booking of any allergy issues. It is also the responsibility of the Customer to inform their guests of all allergy information and accordingly, The Cheesecake Boutique and its staff will not be held liable for any allergic reaction resulting from the consumption of our products.
All products are made to be eaten on the day of the celebration. We will provide you with the proper storage recommendations.
Quotes
All quotes are valid for 7 days from the date of receipt.
All quotes will include tax. If you are tax-exempt, a Georgia ST-5 form must be submitted to have taxes removed.
Online Sales
Purchases made on our online store are final and are not eligible for refund due to the Customer’s change of heart or mistake. It is the sole discretion of The Cheesecake Boutique to offer a credit toward a future purchase.
Custom Orders
For any custom order that requires special production equipment, the Customer will be charged for said equipment at 100% of the cost to The Cheesecake Boutique. The equipment will remain the property of The Cheesecake Boutique thereafter.
Payments
Individual Orders – 100% prepayment is required before the production of your order.
Custom Orders - 100% prepayment is required before the production of your order.
Wholesale Orders – Wholesale orders are processed on an individual basis, based on volume, frequency of orders, etc.
Late Payments – A $10.00 late fee plus a 3.5% processing fee will be applied to all invoices not paid on or before the invoice due date. Payment is due immediately in the form of ACH bank transfer, debit, or credit card. Checks are not accepted for late payments.
Cancellation for Custom Orders
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:
- If the cancellation is up to one (1) month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your order.
- If the cancellation is less than fourteen (14) days before your event, there will be no refunds given. Your order will be prepared as agreed and ready for pickup or rescheduled for a future date.
- Refunds will be paid within 30 days of cancellation.
Should The Cheesecake Boutique cancel the order due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered product, the deposit will be refunded within seven (7) days of notification to the Customer.
Date Change
All date changes will be handled as a cancellation. See cancellation clause for details.
Delivery
We offer delivery within metropolitan Atlanta and our fee is based on mileage from The Cheesecake Boutique. Additional fees may apply for additional services offered such as Sunday or Holiday delivery. Our minimum fee is $15. Delivery will be carried out safely and appropriately. Once delivered to the Customer and the change of hands has been completed with the product in appropriate condition, it is then up to the Customer to store and care for the cheesecake(s) as per our instructions. We cannot assume liability for any cheesecake (s) that is (are) not handled appropriately, after this exchange.
A delivery date, time, and location will be agreed upon by both parties. If the Customer is not at the agreed location at the designated date and time, the product will be placed at the front door or designated drop-off point.
Pickup
Curbside pick-up is available for all orders. Please call 404.725.4898 once you’ve arrived and a staff member will bring your order to your vehicle.
It is the responsibility of the Customer to check the order before leaving the premises. Once the order has left the premises, the Customer is responsible to ensure that the product gets to its destination safely and is stored as per our instructions to achieve the best results for taste and quality.
Should the Customer send a representative to pick up the order, the Customer is liable for any damage, accident, or mishap that may occur once the order is released from the care and custody of The Cheesecake Boutique. We cannot assume liability for any damage that may occur thereafter.
Publication
We reserve the right to use any image of a product made by us for publication at a later date.
Should you have any questions, you can contact us 404.725.4898